Frequently Asked Questions
Everything you need to know about our luxury linens and home essentials.
What makes SFERRA linens unique?
SFERRA is renowned for using the finest long-staple cotton, meticulously woven in Italy. Our legacy of craftsmanship ensures unparalleled softness, durability, and a refined finish that improves with every wash.
How should I care for my luxury bedding?
We recommend machine washing in warm water on a gentle cycle using a mild, liquid detergent. Avoid bleach and fabric softeners. Tumble dry on low heat and remove promptly to minimize wrinkling.
What is your return policy?
We accept returns of unwashed, unused, and unworn merchandise in its original packaging within 30 days of purchase. Please note that monogrammed or custom orders are final sale.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on the destination and the weight of the order.
Can I request fabric swatches before purchasing?
To ensure you select the perfect color and texture for your home, we offer fabric swatches for many of our core collections. Please contact our concierge team to place a swatch request.
How do I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to monitor your delivery status.